Privacy Policy

Last Updated: [Date]

At Naseem Healthcare, we are committed to protecting the privacy and confidentiality of our patients, visitors, and users. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our healthcare services, website, mobile application, or other digital platforms.

By using our services, you acknowledge that you have read and accepted this Privacy Policy.

1. About Naseem Healthcare

Naseem Healthcare is one of Qatar's leading private healthcare providers, offering medical, dental, diagnostic, surgical, and specialist healthcare services through its network of healthcare facilities.

2. Scope

This Privacy Policy applies to:

• Official Website
• Mobile Application
• Patient Portal
• Online Appointment Booking
• Laboratory Report Portal
• Online Consultation Services
• Customer Care Services
• Social Media Platforms
• WhatsApp Communication
• Marketing Campaigns

3. Information We Collect

Personal Information

• Full Name
• Date of Birth
• Gender
• Nationality
• Qatar ID / Passport Number
• Contact Number
• Email Address
• Residential Address
• Emergency Contact Details

Medical Information

• Medical History
• Current Medical Conditions
• Allergies
• Medications
• Vaccination Records
• Laboratory Results
• Radiology Reports
• Prescriptions
• Consultation Notes
• Clinical Assessments
• Surgical Records
• Treatment Plans

Insurance Information

• Insurance Provider
• Policy Number
• Member ID
• Insurance Eligibility
• Pre-Authorisation Information
• Claims Information

Appointment Information

• Preferred Doctor
• Preferred Branch
• Appointment Date & Time
• Reason for Visit
• Appointment History

Payment Information

• Billing Information
• Payment Reference Number
• Transaction Details

We do not store complete debit or credit card information. Payments are securely processed through authorized payment service providers.

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Session Duration
• Clickstream Data

Mobile App Information

• Device Identifier
• App Version
• Operating System Version
• Push Notification Preferences
• Crash Reports
• Usage Analytics
• Login Activity

4. How We Collect Information

• Patient Registration
• Appointment Booking
• Online Forms
• Customer Support
• Mobile Application Usage
• Newsletter Subscription
• Surveys & Feedback
• Laboratory Reports
• Online Payments
• Patient Portal
• WhatsApp & Social Media

5. How We Use Your Information

• Provide Healthcare Services
• Schedule Appointments
• Maintain Medical Records
• Process Insurance Claims
• Verify Patient Identity
• Appointment Reminders
• Deliver Reports
• Process Payments
• Improve Services
• Customer Support
• Internal Audits
• Legal Compliance
• Fraud Prevention

6. Legal Basis for Processing

• Your Consent
• Healthcare Service Delivery
• Legal Compliance
• Contractual Obligations
• Legitimate Business Interests
• Public Health Obligations

7. Sharing Your Information

Your information may be shared only when necessary with:

• Doctors
• Nurses
• Laboratories
• Pharmacy Services
• Insurance Companies
• Government Authorities
• Payment Providers
• Technology Service Providers
• Regulatory Authorities
• Accreditation Bodies

We never sell or rent your personal information.

8. Data Security

• SSL Encryption
• Secure Servers
• Access Control
• Multi-factor Authentication
• Firewall Protection
• Network Monitoring
• Security Audits
• Employee Confidentiality Agreements
• Regular Data Backups

9. Data Retention

We retain personal and medical information only as long as necessary to provide healthcare, meet legal obligations, comply with regulations, resolve disputes, and maintain records. Information is securely deleted or anonymized when no longer required.

10. Cookies

We use cookies to:

• Remember Preferences
• Improve Website Performance
• Analyze Traffic
• Enhance User Experience
• Improve Security
• Measure Marketing Performance

11. Third-Party Services

• Google Analytics
• Google Maps
• Firebase
• Payment Gateways
• SMS Services
• Email Platforms
• Cloud Hosting Providers

12. Marketing Communications

With your consent, we may send:

• Health Awareness Campaigns
• Preventive Care Reminders
• Vaccination Alerts
• Health Check-up Promotions
• Wellness Programs
• Healthcare Offers
• Medical Camp Announcements

You can opt out of promotional messages at any time.

13. Your Rights

• Access Your Information
• Correct Information
• Update Contact Details
• Withdraw Consent
• Request Deletion (where applicable)
• Restrict Processing
• Request Data Copy
• Lodge Complaints

14. Children's Privacy

Healthcare services for children are provided with the involvement of parents or legal guardians. Consent will be obtained where required by law.

15. International Data Transfers

Where necessary, information may be transferred to trusted service providers outside Qatar using appropriate legal and technical safeguards.

16. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their privacy policies.

17. Changes to this Policy

This Privacy Policy may be updated periodically. Changes will be published on this page with the revised "Last Updated" date.

18. Contact Us

19. Acceptance

By using the Naseem Healthcare website, mobile application, booking appointments, or receiving healthcare services, you acknowledge that you have read, understood, and accepted this Privacy Policy.